FAQs
Q: Can I have my own logo on the machine?
A: Yes, we support the OEM and ODM orders.
Q: How I become one of TEYUN agents in my country?
A: TEYUN is very glade to cooperate with the team who want to do the machines business and will offer the whole support and help to win the local markets. If you have interest in this, you can contact us [email protected], we will have further discussion with you.
Q: How long is the warranty of the TEYUN machines?
A: All the TEYUN machines we offer one year warranty, during this time, we will send the spare parts for free if the broken caused by the machines themselves. And we offer the whole life support and service with very little cost.
Q: I don’t know how to choose the right type of the machine?
A: You can read our catalogue firstly and then contact us [email protected], we will have professional engineer to talk with you and help you to pick the most suitable machine for you.
Q: May I have a testing of the machine to confirm if the machine can satisfy my requirements?
A: Yes, before the order, TEYUN can test the machine and send the testing video to you.
Q: Can I have the visit to TEYUN?
A: Yes, of course, TEYUN welcomes your visiting and hope have a great communication with friends from all over the world.
Q: How is the quality of the TEYUN machines?
A: TEYUN insists to offer the high quality machines for the customers and has the strict quality control
Q: How is the TEYUN after-sale service?
A:TEYUN has a professional after-sale department to help the customers to solve the after-sale problems, you can send the mail [email protected] or call the 7*24h hotline:+86 13566045899.
Q: How to install the machine when I received it?
A:For the simple installation, TEYUN will offer the installation video and help the customers online;
Also TEYUN can send the engineers to install the machines oversea, the customers just need to pay some salary for the engineers.
Q: Does TEYUN has the R&D department?
A: Yes, TEYUN R&D department has 5 engineers, who are very professional at the technical parameters and solutions design.
Q: Where is your factory?
A: TEYUN has two factories, one is located in Nanjing city( recycling equipment), another one located in Wuxi City (aluminum extrusion press).
Q: Can I visit TEYUN?
A: Yes, of course. If you need we can also send you the invitation letter to help you to get the visa.
Q: Have TEYUN passed the certification of other agents?
A: Yes, we have certificated by the SGS, and the TUV, and you check the reports here:https://www.teyunbaler.com/category/downloads/1.
Q: If I have an inquiry, who should I contact with?
A: You can send the mail to [email protected], we will arrange the sale to contact with you.
Q: Does TEYUN has the export license?
A: Yes, TEYUN has exported over 10 years.
Q: Does TEYUN has the R&D department?
A: Yes, TEYUN R&D department has 5 engineers, who are very professional at the technical parameters and solutions design.
Q: Does TEYUN has the oversea agents?
A: Yes, TEYUN has set the agents in some countries, you can contact us to get the agent service in your country.
Q: Can I be a agent for TEYUN in my country?
A: Yes, TEYUN welcome the oversea companies or teams to be a member of the oversea agents and if you want to join in us you can contact us: [email protected].
Q: Can TEYUN support the OEM/ODM order?
A: Yes, we can.
Q: Do you accept the special requirements like the color, the looks and ect.?
A: Yes, tell us your special requirements we will design for you.
Q: If I have the special technical requirements can you suit?
A: Yes, we have the R&D department with 5 engineers, please tell us your ideas or requirements we will make a special solution plan for you
Q: How is the quality of the TEYUN machines?
A: TEYUN insists to offer the high quality machines for the customers and has the strict quality control
Q: What is the hot sale of TEYUN?
A: TEYUN hot sale products including the 800ton container shear, 500ton container shear, the 160ton horizontal baler, 315ton scrap metal baler and the 1100ton aluminum extrusion line.
Q: Can TEYUN offer the products’ 3D drawing and layout drawing?
A: Yes, of course, if you want pls contact us via the mail: [email protected].
Q: Where i can check the TEYUN machines’ working process videos?
A: You can click this following youtube(company channel) link: https://www.youtube.com/@TeyunScrapMetalbalingMachine/videos,
Q: How to choose a suitable model of the machines?
A: Tell us your requirement we will arrange the professional sales to contact with you and recommend you a suitable type or model of machine.
Q: How long is the TEYUN machines’ warranty?
A: One year warranty after the installation.
Q: How is the TEYUN machines’ after-sale service?
A: We have the after-sale department to help the customers if you have any problems you can contact us via: [email protected] or call us:+86 13952083908(7*24h hot line);
You can also contact our local agent in your country they will also help you.
Q: Do you offer the machine manual book and the maintenance guide book?
A: Yes, of course, all the machines from TEYUN we will offer the manual book and guide book.
Q:How to install the machine when I received it?
A: For the simple installation, TEYUN will offer the installation video and help the customers online;
Aslo TEYUN can send the engineers to install the machines oversea, the customers just need to pay some salary for the engineers;
Q: Do you offer the spare parts?
A: Yes, TEYUN will offer the spare parts list for the customers, during the warranty, if caused by us, we will send the spare parts to the customers for free; If caused by customers we also can send but has some cost.
Q: Can i have a testing before the order?
A: Yes, if you are worried about the machines’ function you can test the machine before the order by paying the testing fee.
Q: Do you offer the testing report for me before loading?
A: Yes, before loading the machines, TEYUN Q&C department will test the machines for several days with strict standard and will offer the detailed report to the customers.
Q: Can I ask the third-party audit for my machine?
A: Yes, you can ask and pay a third-party and to inspect our factory and products, we will cooperate.
Q: Have the TEYUN machines exported to other countries?
A: Yes, TEYUN has exported to many countries and exported for many years.
Q: Do the TEYUN machines have the CE certificates?
A: YES, of course. If you want other certificates you can also ask us.
Q: Can TEYUN offer the certificate of the origin for the machine?
A: Yes, we can offer the different types of the origin certificates, like the WO, FORM B, FORM A and ect., these can help the customers to save the tax.
Q: How can i get a quotation from TEYUN?
A: You can contact us via the mail:[email protected] or call us directly:+86 13952083908, we will arrange the professional sale to help you.
Q: How can i get the oversea service for the installation?
A: TEYUN can send the engineers for the oversea installation or you can ask the TEYUN local agent to help you.
Q: How is the TEYUN after-sale service?
A: TEYUN has a professional after-sale department to help the customers to solve the after-sale problems, you can send the mail [email protected] or call the 7*24h hotline:+86 13566045899.
Q: Can TEYUN offer the testing service?
A: YES, we can. TEYUN can help the customers to test the machines before the order only need to pay very little testing cost.
Q: Can TEYUN accept the third-party audit if I want?
A: Of course, also we have SGS and TUV certificate reports if you want we can offer you for reference.
Q: How can I get the products from TEYUN?
A: We can ship the products by sea, by air, by train and by truck.
Q: I know nothing about the shipping, can you help?
A: TEYUN has the shipping department which helps the customers in the shipping plan, including the packing, the shipping way, and the chipping cost.
Q: How is the packing of your machine?
A: All the products from TEYUN, we will offer the good packing with PE film into the wooden box or the containers.
Q: Which port is near your factory?
A: Shanghai or Nanjing port.
Q: I am worried about the security of the products during the shipping.
A: All the products when loading TEYUN will pack it very well and buy the insurance for the products in case something happens.
Q: How much is the shipping cost?
A: Pls tell us your side port, our shipping department will check the shipping cost for you.